Toll Infringement / E-Tag Dispute (Linkt / EastLink / Tolling Customer Ombudsman)

Issuing authority

Linkt (Transurban) / EastLink (ConnectEast) / Tolling Customer Ombudsman (TCO) / NSW Tollway Ombudsman (NTOL from Jan 2026)

Official source

How to apply

1. Identify the toll operator: Linkt (formerly Roam Express / Roam) covers most NSW, QLD, and VIC toll roads; EastLink operates EastLink in VIC; note that from 1 January 2026 NSW toll disputes go to the NSW Tollway Ombudsman (NTOL)
2. Gather evidence: your notice or invoice number, date and time of travel (or alleged travel), licence plate number, and Linkt/EastLink account number if you have one
3. Contact the operator first — this is mandatory before escalating: Linkt: 13 33 31 (Mon–Fri 7am–7pm AEDT) or via the online complaint form at linkt.com.au/contact-us/complaints; EastLink: (03) 9955 1400 or online enquiry form at eastlink.com.au/enquiries/online-enquiry
4. If the operator's frontline response is unsatisfactory, request escalation to the operator's internal Customer Resolution Team
5. If still unresolved, lodge a complaint with the Tolling Customer Ombudsman (TCO) at tollingombudsman.com.au — free and independent; covers Linkt Melbourne, Linkt Brisbane, and selected other operators; phone 1800 43 13 84
6. For NSW toll disputes from 1 January 2026, escalate to the NSW Tollway Ombudsman (NTOL) — two-year time limit applies from when the issue arose
7. Complete the TCO/NTOL complaint form online, providing the operator's final response, your account/plate details, and desired resolution
8. The TCO acknowledges within 7 business days, forwards to the operator for response, then issues a determination — you are not required to accept the determination and may pursue other legal remedies

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