Organisations
Have an organisation? Help your clients through the forms.
Support services, employment providers, community organisations — your clients already fight government forms. FormFinder gives them a space with your branding inside the app they use anyway, and gives your team a clear view of where each shared form is up to.
What your clients get
Join with a QR code or link
A worker shares an invite; the client's FormFinder app opens a space carrying your organisation's name and colours. The app itself stays free for them, on Android and iPhone.
Sharing is per-form, and off by default
Nothing about a client's forms is visible to your team until the client turns sharing on for that specific form. They see exactly what's shared, and revoking removes it.
One tap when they're stuck
Clients can flag "I'm stuck" on a shared form — so your team hears about problems while there's still time to help. In the latest version they can mark a form lodged the same way, and the board updates.
What your team sees
A caseload view of shared forms
See where every shared form is up to — stuck, overdue, due soon, or a suggestion gone quiet — with the stuck ones surfaced first. Status flags only: people appear as reference codes, and your team never sees identities, answers, or documents.
Suggest the right form
Workers can send a form suggestion straight to a client's app, so "you'll need the FAS application" arrives as the actual form, not a sticky note.
In the client's pocket already
It runs inside the same free FormFinder app — 2,850+ Australian government forms with plain-English steps — so clients keep using it long after your programme ends.
How it works
Tap each part of the board to see what it means. Everything below is shown with sample data from Rivergum Community Services, a demonstration organisation.
Before anyone joins — the invite screen
The first thing a client sees after scanning is this: joining shares nothing about them. That's on screen before they're on anyone's list — and even after they join, nothing lands on your board until a worker chooses to take them on. Both sides opt in.
The four signals
The top of the board counts what matters: how many clients are sharing progress, who's hit a gate and stopped, deadlines overdue or close, and who's joined but isn't sharing yet.
Who needs help today
The queue does the triage. Stuck sits on top with a day count, then overdue, due soon, and suggestions that haven't been opened — so the first thing a worker sees each morning is who needs them first. Suggestions are forms your team sends straight to a client's app.
Reference codes, not names
Every client appears as a code like FF-SHBQ. Your team matches the code to the person on their side; the board itself never holds identities, answers, or documents.
The runway — and what can be fast-tracked
Opening a client shows the forms on their path, slowest step first, built only from timeframes the agency itself publishes — where there's no published timeframe, the board says so instead of guessing. The coloured chips flag what's worth checking: ALT ROUTE means another pathway exists for that step, and MAY START — CHECK means a step may not have to wait for the one before it. The board points these out; the agency's own page is always the source. Planning aids, not guarantees.
Shared forms — status flags only
Each shared form shows one thing: where it's up to — in progress, a deadline date, or stuck since a date. The Approval Check row is the same generic per-form guide the client sees in the app. Answers and documents stay with the client.
The client stays in charge
Consent is per-form and belongs to the client: sharing starts off, they choose what your team can see, and revoking a form removes it from your view. Joining is gated on both sides too — scanning a QR code puts nothing on your board until a worker chooses to take the person on. That's the design, not a setting.
Sound like your organisation?
We want to shape this with a small number of organisations. If that sounds like your service, get in touch — tell us who you help and we'll reply in writing with what an org space would look like for your clients. No meetings to sit through. Real humans, Australian time zones.
Or email admin@formfinder.com.au