Consumer Contracts & Rights Forms

Exercise your cooling off right to cancel a contract you signed under pressure or without enough time to consider it...

Challenge a contract term that is unfair — one-sided automatic renewals, excessive cancellation fees, terms that let...

Lodge a complaint about faulty goods, services not delivered as promised, or unconscionable business conduct under the...

Cancel a gym membership you no longer want or can no longer afford. Australian Consumer Law gives you specific rights —...

Dispute unfair personal training contract terms, prepaid sessions that were not delivered, or a trainer who disappeared...

Cancel health, meditation, diet, or wellness app subscriptions that are difficult to cancel or continue charging after...

Apply to your state tribunal for a goods or services dispute — faulty products, services not delivered, refunds refused.

Claim a refund or replacement for a car that has a major defect or has required repeated repairs — your rights under...

Exercise your right to a refund, repair or replacement under Australian Consumer Law when a product has a major failure...

Complain about a tradesperson or builder who did poor quality work, abandoned the job, or took your money without...

Report an online shopping scam where goods were not delivered or were completely different from what was advertised,...

The VCAT Civil Claims List handles consumer disputes between buyers and sellers of goods and services up to $100,000 —...

Complain about your phone, internet or NBN provider after attempting to resolve the issue directly.

Complain about your electricity or gas provider — billing disputes, disconnection, smart meter issues.

Request a financial hardship arrangement with your energy, water or phone provider to avoid disconnection or debt.

Complain about your phone or internet provider — billing errors, service failures, contract disputes, or poor customer...

Dispute an energy bill, negotiate a payment plan, or access hardship support from your electricity or gas provider.

Dispute an unusually high water bill, request a leak allowance, or access hardship support from your water provider.

Dispute unwanted charges from streaming services, software subscriptions, or online platforms that are difficult to...